Legal · Terms of Service

By creating an account or using Venakhi (the “Service”), you agree to these Terms of Service. If you do not agree, do not use the Service.

We may revise these terms from time to time; the “Last updated” date at the top tells you when. Continued use after a change constitutes acceptance.

You must be at least 16 years old to use the Service, or the minimum age of digital consent in your country, whichever is higher.

If you are using Venakhi on behalf of an organization, you represent that you have authority to bind that organization to these terms.

You are responsible for the activity that happens under your account, including the actions of any tutors or guests you invite to a session.

Keep your sign-in credentials confidential. Notify us immediately if you suspect unauthorized access.

Live sessions on Venakhi may be recorded and processed for language-learning analysis. Only audio is recorded — each participant's microphone on their own device; video is never recorded. Recording requires every participant's explicit consent, captured on the invite page before they join.

You retain ownership of the audio and text content you create. You grant Venakhi a limited license to store, process, and present that content back to you in the form of summaries, transcripts, and analysis.

We do not use your session content to train third-party AI models without explicit, separate consent.

Paid subscriptions are billed monthly or annually in advance. Unused analysis minutes do not roll over between billing periods. One-time minute top-ups are available and do not recur.

You may cancel or pause your subscription at any time from Plan & billing in the account menu. Cancellation takes effect at the end of the current billing period; we do not refund partial billing periods. Changing plans mid-period is prorated automatically.

Matched tutor sessions are one-off purchases, separate from subscriptions. The price is shown before you confirm a match request, and your saved card is charged shortly before the session starts.

You may cancel a matched session at no cost at any time before that charge is made. If you cancel after it, the payment is not refunded. If your tutor cancels, or does not join the session, you receive a full refund.

Tutors on Venakhi are independent providers, not employees or agents of Venakhi. Venakhi provides the matching, the session room, and payment handling.

Don't use Venakhi to harass another person, to record someone without their consent, to upload illegal content, or to circumvent our security or analysis systems.

We may suspend or terminate accounts that violate these rules, with notice when possible.

You may close your account at any time from Settings → Account → Delete account. Deletion is scheduled after a 30-day grace period, during which you can sign back in and cancel it.

We may suspend or terminate your account for material breach of these terms, or if we are required to do so by law.

When deletion takes effect, your sessions, recordings, and analyses are permanently removed, except records we are required to keep by law (such as billing records).

Venakhi is provided “as is.” We make no warranty of fitness for a particular purpose.

To the extent permitted by law, our aggregate liability for any claim relating to the Service is limited to the amount you paid us in the twelve months preceding the claim.

These terms are governed by the laws of the European Union and the country in which Venakhi is established. Any dispute will be brought before the courts with jurisdiction over that location.

Questions about these terms can be sent to hi@venakhi.com or through the Help surface inside the app.