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Frequently asked questions

• Do I need to install anything to use Venakhi?

  No. Venakhi runs in the browser. We test on the latest Chrome, Safari, Firefox and Edge. You need a microphone for live sessions. A camera is optional, and you can join audio-only.

• Does my tutor need an account?

  Not for a single session. When you create a session you get an invite link to share, and the tutor joins as a guest after a short consent step. A room holds you and one guest at a time, and you can free the slot from inside the room if you need to.

  If you practice regularly with the same person, you can connect accounts and pick each other directly when scheduling from your dashboard.

• What languages do you support today?

  Curated lessons are available in French, Catalan, Spanish and English. Live rooms work in any language. You can hold a free-conversation session in Italian, German or anything else, and the room still records and transcribes it.

  Tutor matching is available in French, Catalan, Spanish and English. More languages are on the way.

• How does tutor matching work?

  Choose Match when creating a session, pick your language, focus and time, and we send the request to available Venakhi tutors. You are notified as soon as one accepts.

  Matched sessions are paid per session. The price is shown before you confirm, and your card is charged shortly before the session starts. You can cancel free of charge any time before then. If your tutor cancels or does not show up, you are refunded in full.

• How does the recording work?

  Each participant's microphone is recorded on their own device and uploaded securely while the session runs. Video is never recorded. We never record without every participant's explicit consent, which is captured on the invite page before they join.

  Recordings are encrypted at rest and kept until you delete them. Deleted sessions sit in Recently Deleted for 7 days, then are permanently removed.

• What are Cues?

  In every Spanish, French or Catalan session there is a Cue on the table: a real word, expression or pair of similar terms that textbooks rarely teach. Either of you can reveal it. If you do not know it, ask. If you do, explain it or discuss the nuance, then move on. Reveal another whenever you want.

  There is nothing to finish and no score. Each Cue shows how often a native speaker hears it, from very common to rare. After the session, the ones you revealed are listed under Cues covered in the summary.

  Cues are not part of the material picker. They are always available beside it in any two-person session.

• How are minutes counted?

  We count the length of the session recording we analyze, not the length of the call. A 30-minute session typically uses about 30 analysis minutes. A session you do not analyze uses zero.

  You can see your monthly balance at any time on the Usage card on your dashboard, or under Plan & billing on the home page.

• Can I export my data?

  Yes. Email privacy@venakhi.com and we will deliver an export of your transcripts, vocabulary and notes within 30 days, as GDPR requires. A self-serve export is on the roadmap.

• What if I want to cancel?

  Open Plan & billing from the home page and choose Cancel plan. You keep access until the end of the current billing period. You can also pause your plan there instead.

  You can delete your account entirely from Settings, under Account. Deletion takes effect after a 30-day grace window. Sign back in during that time if you change your mind.